Bumibox Refund & Return Policy

At Bumibox, we strive to ensure you enjoy a smooth shopping experience and receive your favorite archipelago flavors without worry.

1. Delivery Guarantee

• If your order does not arrive within 45 days from the date of purchase, you are entitled to a full refund of your order value.

• Delivery delays caused by incomplete or incorrect shipping information provided by the customer will not be covered under this guarantee.

2. Damaged or Incorrect Items

• If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the product and packaging.

• We will arrange a replacement (if stock is available) or a refund.

3. Refund Process

• To request a refund, email us at designvapo09@gmail.com with your order number and reason for refund.

• Refunds will be processed back to your original payment method within 5–10 business days after approval.

4. Non-Returnable Items

• Due to the nature of food and consumable goods, we do not accept physical returns.

• Refunds and replacements are issued only in cases of non-delivery, damage, or incorrect items.

5. Customer Responsibility

• Please ensure your shipping details are accurate at checkout.

• Bumibox is not responsible for delays caused by customs clearance or courier handling outside our control, but we will assist you in tracking and resolving the issue.